In order to keep everyone safe, we’ve changed a few things at the PTRC. Here is what to expect:
PREPARATION:
- Wear a mask and the clothing you wish to be treated in (shorts, tank top)
- We will provide a mask if you don’t have one.
- Complete the pre-screening questionnaire online via Jane (our online booking system)
- Plan your washroom breaks ahead — bathrooms in Friedman building are for urgent circumstances only
- Come alone; bring friends/family only if necessary for your or their safety
WHEN YOU ARRIVE:
- Friedman building is locked to prevent unnecessary traffic through the building, keeping everyone safer
- Call the clinic (604.827.6959) and let us know you are here. We will come let you in
- Arrive on time, not early, as there is no waiting room
- You will be asked to clean your hands upon entering the clinic
- We will be wearing masks and other appropriate PPE as necessary (face shields, gloves, etc)
WHEN YOU LEAVE:
- Payment will be accepted via tap; insurance (if applicable) will be direct billed; receipts will be emailed
- Clean your hands before leaving the clinic
WHAT WE’RE DOING TO HELP PROTECT YOU:
- We have removed our late cancellation policy. If you are feeling unwell, just call and cancel the appointment. No penalty!
- All ‘touch’ surfaces (chairs, door hands, beds, equipment, etc) will be cleaned and disinfected after each treatment and throughout the day
- There will be a 15-minute buffer between appointments to ensure enough time for cleaning and disinfecting
- We are performing daily staff screening before starting our workdays
WHAT WE EXPECT OF YOU:
- Do not attend if you have a cough, fever, or have been sick or in contact with someone with these symptoms within the past 2 weeks
- Do not attend if you have been out of the country or out of province within the past 2 weeks
- Get in touch if you have any questions or concerns! Virtual care is (and always will be) an option if you prefer