When are you open?
We are open Monday – Thursday from 8 am – 4 pm. We are closed Friday – Sunday for in-person appointments. This may be subject to change
How much will my appointment cost?
View our rates.
How soon can I book?
This will depend on the clinic’s availability at the time. Appointments for the majority of our patients are booked within a week of contact. However, if we are in a busy period, this could be pushed to 2 – 3 weeks.
Do I need a referral?
Referrals are welcomed however, they are not required. Please fax any referrals to 6048221870 Attn: Emma UBC PTRC
How long is an appointment?
Initial appointments with Student PTs are 60mins
Subsequent appointments with Student PTs are 45mins
Initial appointments with Licensed PTs are 45mins
Subsequent appointments with Licensed PTs are 30mins
How does the clinic work?
Your physiotherapy treatment at the UBC Physical Therapy & Research Clinic (PTRC) will be performed by one of our students under the tutelage of an experienced Registered Physical Therapist. All of our supervisors and mentors are fully qualified and passionate about equipping the next generation with the skills required for an all-around treatment.
Many of our Student Therapists are well into their studies by the time they’re gaining hands-on experience at UBC PTRC and will continue to refine their skills until the end of their program.
What services do you offer?
The physical therapy team has experience and expertise in managing many conditions and treating diverse clients. Please contact us if you have any questions about how we can help you and find out about our latest group programs.
Our Services Include:
Is my appointment covered by health insurance?
This will depend on the type of plan you have. Please give your provider a call for details. We will be happy to direct bill on your behalf to the majority of providers.
The AMS/GSS Health & Dental Plan was designed by students for students to take care of expenses not covered by basic health care plans, such as British Columbia’s Medical Services Plan (MSP), equivalent provincial health care plans, and private basic plans.
All AMS and GSS members (excluding those taking distance education courses only) are automatically enrolled, including full-time and part-time students, international students, and those auditing a course. If you are covered, the cost of the Plan is part of your student fees and no further action is required.
We do not bill on behalf of iMED or WorkSafe BC.
Other Insurance Information
For a more efficient reimbursement process, register and submit your claims on the Pacific Blue Cross (PBC) website. Our policy number is 43979 (health, travel, and dental), and your ID number is your student number.
If you’re covered by another plan, you can combine this plan with the AMS/GSS Health & Dental Plan to maximize your overall coverage and eliminate out-of-pocket costs.
If you are an international student with questions about MSP, please call the MSP office at 604 683-7151 or email mspenquiries@hibc.gov.bc.ca
If you have questions about iMED, a temporary insurance plan for new to UBC international students, please contact David Cummings Insurance Services by phone at 604 228 8816 or by email at info@david-cummings.com.
If you have other questions related to international students please contact International Student Advising for more information at 604-822-5021 or international.house@ubc.ca
I see you have a FAME Class – How Do I Join?
As of Jan 2023 – We are currently running 2 FAME Classes – Monday and Wednesday at 2 pm
To start the process of joining the class, we usually conduct an initial assessment first. This allows us to see if you are eligible for the class and what our options are to help you with your recovery. This assessment is at a fee of $75.
If you happen to have MSP or extended health benefits we would be happy to bill them on your behalf depending on your provider.
The assessment will take 45 – 60 mins. If you are eligible and space allows, you will be added to a class suitable for you and hopefully fit your schedule. Each class is at a cost of $10 and is an hour in length.
I see you have a GLAd Class – How Do I Join?
As of Jan 2023 – We are currently running 2 GLAd Classes – Tuesday at 1 pm and Thursday at 12 pm
To start the process of joining the class, we usually conduct an initial assessment. This allows us to see if you are eligible for the class and what our options are to help you with your recovery. This assessment is at a fee of $75.
Similar to the FAME Class, If you happen to have MSP or extended health benefits we would be happy to bill them on your behalf depending on your provider.
The assessment will take 45 – 60 mins. If you are eligible and space allows, you will be added to a class suitable for you and hopefully fit your schedule. Each class is at a cost of $10 and is an hour in length.